I am writing to voice my displeasure with The Midwife Group and Birth Center on Chatham Parkway in Savannah, GA.
In June of this year I called The Midwife Group and Birth Center and spoke with Karen, the Office Manager. I advised Karen of my intent to switch practices and asked what I needed to do to have my records forwarded and receive a reimbursement on my account, which I had paid in full in advance and now would not be using all of the paid monies for services. I was informed by Karen that all I needed to do was sign a waiver and disclosure and that my records would be sent to my new doctor and a reimbursement would be mailed out to me.
The first week of July I faxed over the signed forms to process the forwarding of my records and the closing of my account. I spoke with the receptionist at The Midwife Group and Birth Center to ensure that the paperwork was received.
Then I waitedâŠ and waitedâŠ and waited. No reimbursement arrived. During this time I made NUMEROUS attempts to contact Karen and none of my messages were returned. Finally, in the last week of July I was able to reach Karen. I was informed that a check had been cut and that Nancy had all the checks to be signed, but wasnât in the office. Karen assured me that my check would be in the mail promptly.
Again, I waitedâŠ and waitedâŠ and waited. Still no reimbursement. Again, I began trying to reach Karen to check on the status of my account and after several attempts was able to reach her on August 18th. At that time I was informed by Karen that Nancy was not in the office and there was no way for her to check on the status of my account. When I pressed the issue she was able to tell me that a check for my reimbursement had been printed on August 13th (mind you August 13th was two weeks AFTER she told me that a check was in the mail on itâs way to me). I voiced my displeasure with the fact that it had been a month and a half and my account still had not been resolved and was met with a rude response and irrelevant excuses. Instead of enter into a futile argument, I asked that Karen double check the status of my reimbursement and update me immediately.
When I had heard nothing from Karen by Monday, August 23rd I began calling The Midwife Group and Birth Center and asking to speak with Karen or Nancy in an attempt to resolve my account. When I was able to speak with Karen around 11 am on Monday, I was again told that she was checking into my reimbursement and would contact me as soon as she spoke to Nancy. Around 3:30 on Monday I had not received a return phone call, so, knowing that The Midwife Group and Birth Center closes at 4 pm, I called again. At that time I was told by Karen that she had printed a new check for me (check #3 according to her) and that she could either mail it or I could pick it up. I agreed to pick it up first thing Tuesday morning.
I was hoping that my frustrations with The Midwife Group and Birth Center would be coming to an end when I picked up the reimbursement check on Tuesday, August 24th. However, that was not to be the case.
Upon receiving the reimbursement for my account I noted that I had been charged $1053 for my TWO visits to The Midwife Group and Birth Center. I, as Iâm sure many of the clientele there do, initially chose The Midwife Group and Birth Center because it boasted âsignificantly lower cost of âŠ servicesâ as compared to traditional prenatal care and delivery. I was astonished to learn that I had been charged astronomical fees for âservicesâ such as taking MY OWN blood pressure, weighing MYSELF, filling out MY OWN medical history and listening to a two and a half hour group sales pitch on midwifery and the products sold at The Midwife Group and Birth Center.
Furthermore, I find it questionable at best that two visits cost me over a thousand dollars, but $4456 was supposedly going to cover my entire pre-natal care, delivery, care of the newborn and follow-up visit. I would be keenly interested in seeing the entire breakdown of fees for a pregnancy, delivery and follow-up care at The Midwife Group and Birth Center.
Pregnancy is supposed to be an exciting and happy time in a womanâs life, and I feel that my pregnancy has been dampened by my negative experience at The Midwife Group and Birth Center. I would hate to see that happen to another woman and therefore I will do my utmost to ensure that no woman I know goes to The Midwife Group and Birth Center.